PROBLEM
End-Users of our platform often experience that after they spend time shopping for the products they find that they can not pick up/receive delivery when they desire it. They are unable to see available slots until they have entered the checkout experience. This creates abandoned carts and/or customer disappointment.
RESEARCH
The UX Design team looked into the claim by reviewing the analytics. We noticed a number of sessions ended on the first step of the checkout process. This step is where they select their fulfillment type and time slot. This finding coincides with anecdotal evidence, this claim appears justified and needs to be addressed.
We looked to see how other online grocery solutions manage this flow. From what was discovered, a list of approaches was created and presented to the product team with recommendations.
ROADMAP
This platform enhancement was elevated to the roadmap Q1-2022. Project, Engineering and UX Design met to define what was possible leveraging the design systems patterns and components. The Product team wants to create an MVP to move this into production by end of Q1.
DESIGN
With these requirements loosely defined, the design team began creating the proposed user flow and creating Lo-Fi mockups to communicate how this problem will be solved. We are in the process and you can see the Figma prototype to begin to see how we are solving the problem.
WIP/Process Prototype:
Current Project Update 02/19/2022